Protocol for cleaning services during Coronavirus

Safety Protocol

The guidance seems to adopt a common-sense approach that in the most part should be straightforward to adopt. To ensure the safety of everyone I will be asking for all cleaners and clients to agree to new protocols for the foreseeable future.  As the situation changes, we will update all cleaners and clients accordingly.  We ask that in order for cleaning to recommence you read the documents linked above and read each statement below.

Please tick to acknowledge the protocol, then type your name and date in the boxes, before pressing send.   We will not be able to restart cleaning services until this is received. If you have any questions, please get in touch in the normal ways. 

  1. No work will be carried out in any household which currently has Coronavirus symptoms or is in the self-isolation period.  We will return to a property no sooner than 1 day after the 2-week isolation period ends.   
  2. No work will be carried out by any cleaner who currently has Coronavirus symptoms or is in the self-isolation period.  Cleaners will return to work no sooner than after the 2-week isolation period ends.   
  3. If a client believes they have already had Coronavirus in their home, the client must alert Top Banana Cleaning so that we can apply additional risk assessment measures.  These will include confirming that the relevant isolation periods have passed; asking the client to wipe down all high contact items before cleaning recommences; ensuring the house has been well ventilated prior to cleaning recommencing. 
  4. If a cleaner believes that they may have already had Coronavirus in their home, the cleaner must alert Top Banana Cleaning so we can confirm the relevant isolation periods have passed.
  5. If a member of a client’s household develops Coronavirus symptoms, they must alert Top Banana Cleaning immediately.  Top Banana Cleaning will contact the cleaner and any clients who may also be affected.
  6. If a cleaner develops symptoms of Coronavirus they must alert Top Banana Cleaning immediately.  Top Banana Cleaning will contact clients, as necessary to enable them to take appropriate precautions.
  7. All schedules will be agreed individually between Top Banana Cleaning, the cleaners, and clients on an individual house by house basis. 
  8. Where someone within a client’s household is ‘shielding’, either following medical direction or as their own choice and is therefore not leaving the house at all, it is advised not to have anyone enter the home.   However, in some cases, where a shielded household are unable to perform cleaning routines due to circumstances unrelated to Covid-19, it may be deemed appropriate to have a cleaner enter.  If this is the case, Top Banana Cleaning will apply additional risk assessment measures and discuss this fully with the cleaner before an agreement to attend is made.
  9. Cleaners will remove outdoor shoes on entry to the household.   If shoes are preferred cleaners will bring a clean pair of indoor only shoes to wear which are wiped down with antibacterial spray between houses. 
  10. On entry to the home cleaners will wash their hands using soap and water for 20 seconds. Cleaners will wash their hands regularly, particularly after blowing their nose, sneezing or coughing, and when leaving the property.
  11. Cleaners and household occupants must maintain a safe distance (at least 2 metres) from each other at all times and ensure good ventilation in the area where you work is taking palace, for example by opening the window.  Householders will stay in a separate room to the team member or vacate the property during the cleaning period.
  12. To reduce face-to-face contact plans should be made to avoid accidental contact in busy areas of the household where people travel to, from or through, for example stairs and corridors.   Time spent in close proximity (if absolutely necessary) should be restricted to no more than 10 minutes.
  13. Cleaners will use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products.
  14. Cleaners will pay extra attention to ‘high-touch’ areas, such as door and cupboard handles, light switches, TV remotes, tables, counter tops. These surfaces should be cleaned using regular disinfectant products as provided by the clients. 
  15. Cleaners will avoid shaking dirty laundry & soft furnishings such as bathmats and rugs.  To help with this clients should remove items like this (where possible) ahead of the cleaner’s arrival.   It is advised that cleaners do not pump cushions or make beds during this time.    If a disability requires bed changing to be completed by the cleaner this will be agreed as part of the risk assessment.
  16. Clients will wash all cleaning cloths used by the cleaner at a high temperature (we suggest 60C)
  17. Where possible, electronic payment should be utilised, on the day of the clean.   If this is not possible then a non-contact method should be used to hand cash between individuals.